Frequently Asked Questions
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1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

Once you have been billed for a new subscription activation/individual product or a subscription renewed we are not able to offer a refund, return, or exchange.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

To cancel your plan at anytime:


Login to your account -> Click Manage Subscription -> Cancel.

 

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

What's inside each shipment?

Each shipment delivers a curated box of 6 new lash styles that are handpicked to keep your look on point no matter the vibe.

How long can I wear my Siren lashes?

Our lashes can stay on for 12+ hours and are reusable for up to 25+ wears with proper care and storage.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

If you sign up after the 15th of the month, you will receive your first Box in the following month.

 

For example - if you sign up before, or on, November 15th - you will receive the November Box. If you sign up on November 16th, you will receive your first box in December.

 

All reoccurring boxes are shipped on the 1st of each month. 

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping for all USA orders. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@sirenlashpass.com.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@sirenlashpass.com.
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